Pathetic service from Vodacom

Pathetic customer service from customer care side as well as the legal department. Firstly, having to deal with a phone and voice prompts only is a big frustration. Sometimes it is just better to speak to a person but no, not at Vodacom

Long story short, I lost my contract a few years now due to it falling into arrears. I eventually paid up the dept until the other day when I received communication that i owe them an X amount because i app**** for credit at the bank and this was a judgment on my name. I started my journey with them on Tuesday last week where i was told that a letter is being prepared for mw and that i will receiit in 48 hrs. My question is, does people not know how to draft a letter anymore r even just attach a letter to an email. Email is the new way of faster communication but believe me. I was told that the letter was emailed to both my email addresses and up until this very moment as i am typing, i have not received one single letter

The service is horrible. Going from being the best network in the world to this pathetic service. In fact, there is no more passion for a customer service in this world. It is sad really

I really hope tomorrow when i wake up i will have a letter in my inbox

Regards

Carol