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Ronny R

1 reviews | Active since Jun 2013

27 Dec 2024, 16:06

Pathetic Service from Vodacom

The most unprofessional and poor service from the Fibre retention and after sales service personnel. I did an upgrade during Black Friday and to date they have no clue as to when it will be delivered. They do not call you back to inform you of what is happening . I have called numerous times and not even the customer services manager is available or call you back.

0
Replies (1)
Vodacom
Vodacom's reply30 Dec 2024, 07:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team