DS
Dave S
1 reviews | Active since Aug 2016
07 Jan 2021, 12:57
Pathetic Service from Vodacom
Pathetic service from Vodacom. I was upgraded by Vodacom on the 2nd December 2020, and more than a month later, they have still not provided my new handset as per the upgrade agreement. To top it all, Vodacom are charging me for the new handset. I have called the support line umpteen times, sent several emails and visited their head office in Midrand without resolution. All you get is shoved from pillar to post. I have asked for the personal email address of the CEO so I can ask for his intervention and this has been refused. Is there anyone competent left at Vodacom?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jan 2021, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DS
Dave S's updateReviewer Update
08 Jan 2021, 12:29When?
DS
Dave S's update08 Jan 2021, 12:29
Reviewer Update
When?
DS
Dave S's updateReviewer Update
11 Jan 2021, 07:16As expected, only lip service from Vodacom. Hence posting this complaint again:
Pathetic service from Vodacom. I was upgraded by Vodacom on the 2nd December 2020, and more than a month later, they have still not provided my new handset as per the upgrade agreement. To top it all, Vodacom are charging me for the new handset. I have called the support line umpteen times, sent several emails and visited their head office in Midrand without resolution. All you get is shoved from pillar to post. I have asked for the personal email address of the CEO so I can ask for his intervention and this has been refused. Is there anyone competent left at Vodacom?
Pathetic service from Vodacom. I was upgraded by Vodacom on the 2nd December 2020, and more than a month later, they have still not provided my new handset as per the upgrade agreement. To top it all, Vodacom are charging me for the new handset. I have called the support line umpteen times, sent several emails and visited their head office in Midrand without resolution. All you get is shoved from pillar to post. I have asked for the personal email address of the CEO so I can ask for his intervention and this has been refused. Is there anyone competent left at Vodacom?
DS
Dave S's update11 Jan 2021, 07:16
Reviewer Update
As expected, only lip service from Vodacom. Hence posting this complaint again:
Pathetic service from Vodacom. I was upgraded by Vodacom on the 2nd December 2020, and more than a month later, they have still not provided my new handset as per the upgrade agreement. To top it all, Vodacom are charging me for the new handset. I have called the support line umpteen times, sent several emails and visited their head office in Midrand without resolution. All you get is shoved from pillar to post. I have asked for the personal email address of the CEO so I can ask for his intervention and this has been refused. Is there anyone competent left at Vodacom?
Pathetic service from Vodacom. I was upgraded by Vodacom on the 2nd December 2020, and more than a month later, they have still not provided my new handset as per the upgrade agreement. To top it all, Vodacom are charging me for the new handset. I have called the support line umpteen times, sent several emails and visited their head office in Midrand without resolution. All you get is shoved from pillar to post. I have asked for the personal email address of the CEO so I can ask for his intervention and this has been refused. Is there anyone competent left at Vodacom?