Pathetic Service from Vodacom

Pathetic service! I opened up my first ever contract via their online website and opted for a debit order, this was August last year. I’ve had multiple issues with their accounts and customer service department. They moved me over to a prepaid customer as THEY WERE NOT debiting my account as indicated on the application and therefore moved me over to a prepaid customer without notifying me. I had called in and explained the situation, they offered me a 10% discount on the total fee that was outstanding. I then changed my my banking details and still no debit order went off. An amount of over 1k went off my account last month without any notice. Then went to apply for another contract only to find out that I don’t qualify as they moved me to a P500 profile from being on a P700. The sales consultant at the Vodacom chats store enquired and accounts got back to them saying they are not willing to move me back to the previous level. I cannot believe the incompetence from this service provider. ALL CALLS ARE RECORDED! yet not one of the 10 agents who called me for payment noted what I said to them. Legal action seems to be the path to go by the looks of things. A mail was even sent from my side last year!! And no response to that mail since.I’m utterly disgusted and disappointed.