Pathetic service from Vodacom

Hi there.

I have been receiving very bad service from Vodacom. I wen't to a Vodacom store and got a quote for a sim only contract and a data bundle.(only the data bundle was stated to be for 24 months)

Our company then did the upgrade, in the same month I wanted to change it to a bigger contract and take a iPhone 11 Pro Max 256GB device but the lady that did my upgrade online was not returning my call.

My current device is starting to give problems now hence the reason I wanted to upgrade it.

When I finally contacted a Vodacom contact of mine to try and help me, he then logged the complaint, then only did the lady whom handled my contract contact me. She just made the excuse that she was working from home and did not have access to her emails, but she still has not tried to resolve my problem.

I can't understand the pathetic service I have been experiencing from Vodacom as I want to actually spend more money with them and both our company's have been with Vodacom for over 15 years.

It is absolutely pathetic, and now clients and my boss is complaining that they can;t get hold of me because of my device giving problems.

At this stage the only solution is to use another service provider who can actually provide me with decent service.

This lady only called me once I tried to cancel the contract but with any queries she claimed that she did not have access to her emails.

I call BS on that!!!