Pathetic Service from Vodacom

Im extremely disappointed that i have to write this review, this will be my second review on hello peter and still my issue is not resolved. So about 7 months ago my contract had expired with vodacom and i called in to make sure it was cancelled, upon the phone call vodacom cancellation department tried their best to keep me as their customer and offered me a deal. 100 meg/per sec LTE line with 2TB data for R599. i agreed to renew my contract with them. they sent me the router, i connected it but i was getting terrible speeds of like 1.3meg/per sec, so i called in to find out if it was connected yet and they said yes. but i was confused because i was far off from what they promised, only to find out Vodacom sold me a package that was not compatible in my area. immediately i told them to pick up their router which took almost three months, in this time vodacom was still billing me but i refused to pay the R599 and i continued paying for the other products i had with them. eventually i ended up in areas for a product that was not compatible in my area and with still no help getting it cancelled. Vodacom up until today still keeps phoning me for me to pay up my account. but i refuse to pay for a service i am not receiving, i make regular payments and my contracts have been disconnected on 2 separate occasions. Vodacom's customer and management interaction is extremely poor i cannot speak to any1 with authority to sort this issue out. They have blackened my name for an issue they have caused. this is extremely disappointing as i have been a loyal customer of Vodacom for many years. but after this issue i will no longer be using vodacom as my preferred network neither will i advise any1 to use vodacom. this is a problem that could have been resolved had vodacom given me someone with authority to deal with so that i could state my case and my issue will be resolved.