OvdM
Otto van der Merwe
1 reviews | Active since Jul 2021
05 Jul 2021, 12:41
Pathetic service from Vodacom
I am trying to cancel a Vodacom data-bundle since May 2021. I have switched on the data-bundle this morning to checked if they cancelled the bundle contract as requested two months with effect 1st July 2021, and to my surprise I found that the data bundle is still active. Cannot get hold of them. All their numbers reverts back too an answering service!!!! Could you please assist me in this matter. The contract is on my spouses name MD van der Merwe, cellphone bundle number I am querying is ***. Your assistance will be highly appreciated.
Kind regards Otto van der Merwe
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Replies (2)
Vodacom's replyOfficial
05 Jul 2021, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jul 2021, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
OvdM
Otto van der Merwe's updateReviewer Update
05 Jul 2021, 15:05Good day
My original request was to cancel data bundle totally. I did not request any other action especially changing to prepaid. Please cancel the contract as requested in the first place with immediate effect.
Regards
MD van der Merwe
My original request was to cancel data bundle totally. I did not request any other action especially changing to prepaid. Please cancel the contract as requested in the first place with immediate effect.
Regards
MD van der Merwe
OvdM
Otto van der Merwe's update05 Jul 2021, 15:05
Reviewer Update
Good day
My original request was to cancel data bundle totally. I did not request any other action especially changing to prepaid. Please cancel the contract as requested in the first place with immediate effect.
Regards
MD van der Merwe
My original request was to cancel data bundle totally. I did not request any other action especially changing to prepaid. Please cancel the contract as requested in the first place with immediate effect.
Regards
MD van der Merwe