1 reviews | Active since Mar 2012
Pathetic service from Vodacom
On 15 July I did an upgrade with Vodacom. My upgrade was for sim only products. My previous invoice contract amount was R917,48. My upgrade amount is R248.
However, from the time of the upgrade Vodacom has been debiting my account for R917, 48 instead of R248. I have been calling in once a week to sort out the issue. Vodacom is now owing me R 1981, 99. Every week when I call I get a reference number and am told that the amount will be paid into my account within 7 days. However, this has still not been done. This is going on for 3 months. The statement that I receive from Vodacom reflects that Vodacom owes me this amount. I have sent through various emails to staff in the finance section as well as bask office with statements of proof of those debit orders going out of my account, to no avail. Vodacom has not been able to refund me monies owing to me. No amount of calls from my side as well as emails has been able to resolve the issue. This is *****. I don't understand why all the staff I contact agree that Vodacom owes me, but have been unable to refund me the monies.
This is unacceptable and not on.
I have made several calls to cancel the old contract debit order and was assured it had been effected. The old contract has expired and its not acceptable for the old amount debit orders to be going off from my bank account. After my last call I was assured that the debit order was cancelled, yet over the weekend another debit order went off for the amount of R917, 48. This is not acceptable. The debit order needs to be CANCELLED URGENTLY. The amount of R917, 48 needs to be refunded into my account. I indicated that going forward I will make manual payments and want the debit order cancelled, as erroneous debit order amounts are creating issues.
Its really shocking that Vodacom is unable to effect simple transactions after being informed so many times to do so.
I have made several calls to cancel the old contract debit order and was assured it had been effected. The old contract has expired and its not acceptable for the old amount debit orders to be going off from my bank account. After my last call I was assured that the debit order was cancelled, yet over the weekend another debit order went off for the amount of R917, 48. This is not acceptable. The debit order needs to be CANCELLED URGENTLY. The amount of R917, 48 needs to be refunded into my account. I indicated that going forward I will make manual payments and want the debit order cancelled, as erroneous debit order amounts are creating issues.
Its really shocking that Vodacom is unable to effect simple transactions after being informed so many times to do so.