NG
Niren G
1 reviews | Active since Apr 2019
02 Jun 2020, 14:27
Pathetic service from vodacom
Pathetic service from vodacom, I have called in and logged multiple calls with that and even gone into the store but nobody can assist me as to why my Data does not work on my contract sim card. I have data which i can not use but im paying for it, they said they would credit more for the data since March but nothing have been done.
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Replies (2)
Vodacom's replyOfficial
02 Jun 2020, 15:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jun 2020, 15:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NG
Niren G's updateReviewer Update
18 Jun 2020, 13:54Hi Vodacom
I keep getting the same SMSs saying the issue has been resolved with the ref number S4-BTK21-1ZJE0 but nothing has been done , the is the second time i am Logging this complaint as i only get SMSs of a resolution but the ISSUE HAS NOT BEEN FIXED AND I AM STILL PAYING FOR DATA IM NOT ALE TO USE. Its pathetic service because no one calls to check if the issue has actually been resolved which it hasnt. POOR QUALITY. 4 Months of paying for Something i am not able to use!
I keep getting the same SMSs saying the issue has been resolved with the ref number S4-BTK21-1ZJE0 but nothing has been done , the is the second time i am Logging this complaint as i only get SMSs of a resolution but the ISSUE HAS NOT BEEN FIXED AND I AM STILL PAYING FOR DATA IM NOT ALE TO USE. Its pathetic service because no one calls to check if the issue has actually been resolved which it hasnt. POOR QUALITY. 4 Months of paying for Something i am not able to use!
NG
Niren G's update18 Jun 2020, 13:54
Reviewer Update
Hi Vodacom
I keep getting the same SMSs saying the issue has been resolved with the ref number S4-BTK21-1ZJE0 but nothing has been done , the is the second time i am Logging this complaint as i only get SMSs of a resolution but the ISSUE HAS NOT BEEN FIXED AND I AM STILL PAYING FOR DATA IM NOT ALE TO USE. Its pathetic service because no one calls to check if the issue has actually been resolved which it hasnt. POOR QUALITY. 4 Months of paying for Something i am not able to use!
I keep getting the same SMSs saying the issue has been resolved with the ref number S4-BTK21-1ZJE0 but nothing has been done , the is the second time i am Logging this complaint as i only get SMSs of a resolution but the ISSUE HAS NOT BEEN FIXED AND I AM STILL PAYING FOR DATA IM NOT ALE TO USE. Its pathetic service because no one calls to check if the issue has actually been resolved which it hasnt. POOR QUALITY. 4 Months of paying for Something i am not able to use!