SJ
Silas J
1 reviews | Active since Oct 2009
05 Sept 2020, 22:58
Pathetic service from Vodacom
Pathetic service from Vodacom after being put on the wrong upgrade. Attempts to rectify ended in my sim card minutes and airtime being removed by Vodacom and left me with an empty contract for a few days now, and no end in sight. Call centre staff is unprofessional and I received four different versions from for different operators. After so many years with Vodacom I must admit to the fact that as a service provider you suck and it is time for me to move on. Ref nr ***
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Replies (1)Vodacom's replyOfficial
06 Sept 2020, 10:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Sept 2020, 10:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
