Pathetic service from vodacom

Vodacom Fibre has given me the most pathetic service. My Fibre line lost connectivity on 23 December. I reported the complaint and got an SR number of which the call Centre said will take 24 hours to resolve. On 24th December they closed the complaint number without the problem being resolved and opened up a new SR number. I've been calling everyday for 3-4 times a day. The call centre agents are just programmed to say certain things. They told me a technician was coming out to me last Wednesday. I waited at home the entire day. No one came. Again I was promised that a technician was coming out to me today 2/1/23.No one came. They have been totally unhelpful. They couldn't even provide me with data to help me. When I asked them to top up my account and bill me. They said they couldn't do that. What gets to me is the lies. They convince you that your problem will be resolved the next day. They are absolutely unprofessional and I will never ever recommend their services to anyone.