CS
Coen S
1 reviews | Active since Nov 2014
19 Nov 2019, 14:54
Pathetic service from Vodacom
Reported that my data disappeared 2 weeks ago. 10 gig, reported it and received an sms saying they will look into the matter. No feedback so far. Past weekend 13 gig disappeared. Phoned the customer care line three times. First operator extremely rude, second one couldn't hear me because of all her background noise and the third said the system to check my query is now off line for the past 2 weeks. In the mean time 23 gigs data gone and no answers. Pathetick service and ****************
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Replies (2)
Vodacom's replyOfficial
19 Nov 2019, 16:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 16:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CS
Coen S's updateReviewer Update
21 Nov 2019, 13:54And still no feedback on this issue!!
CS
Coen S's update21 Nov 2019, 13:54
Reviewer Update
And still no feedback on this issue!!