PATHETIC SERVICE FROM VODACOM

I have a contract that was migrated from Nashua Mobile to Vodacom. I believe it is referred to as a \3D Contract". An SMS message was sent to my phone informing me that I am due for an upgrade. I have been to the Vodacom shops at The Mall of the South and The Glen. In both instances I have not been able to receive any assistance regarding an upgrade. All I am told that it is a \""3D Contract\"" and that the staff have not yet been trained by Vodacom to do upgrades on this type of contract. I am disappointed and find this reason unacceptable. As no one can help me at Vodacom I have had to cancel my contract and will not be able to use the same cellular number that I have been using for so many years."""