Pathetic service from Vodacom

I am extremely disappointed with Vodacom's service. I renewed my wifi contract with them in December 2024, after using their wifi service for 2 years. My previous wifi came with 300GB per month which was more than sufficient for my household & we never used all the data. My upgrade is for 1TB per month & we never used all the data up before, as we only have 2 phones at home & 1 TV. This month the wifi data ran out on the 5th August 2025 & when I called vodacom they said they will look into it & address the issue. In the meantime they gave me some data which ran out the following day, so I called customer service again, they logged a query to their back office & told me to take the router to my nearest Vodacom store. I did that, they logged another query with head office for me. On Saturday the 9th August 2025 I took the router & the phones to the same vodacom shop for them to check the data usage & the apps, they told me that it is impossible for us to have used all the data finished as neither device shows that level of usage. I asked vodacom customer service for a data report & the report they sent me indicated that we used 7.10GB for the month & than they told me that I bought data for the router, which I have never done as I don't know how to. On the 7th August I received a call from Vodacom's back office where the guy than tells me that we were uploading & downloading & we used the whole months data in a day. He also told me that we purchased 8x20GB of additional data. I explained to the guy that this is impossible as I'm not insane to spend R2000 on data & that our data history will show that we have never done this before. We got into an argument as he was accusing me of something I didn't do & he refused to listen to reason. I requested to speak to his supervisor & he than told me she is not available & that I should check the time. His supervisor called me the next day & than took 6 days to conduct her investigation. She sent me a report showing the data usage & the apps we have apparently been using. There is data usage on the router yet the router has no data & has been switched off since the 6th August 2025. On top of that I only know 6 of the apps on the list, there is data usage for DSTV, Showmax & apps I have never heard of before, nor do I have these subscriptions. I tried to speak to the supervisor about why there is data usage for things I don't have & I can provide proof that I don't have them, as well as proof that I didn't purchase the data, but she has ignored me ever since. I am shocked that while I was standing in the Vodacom store with the router in its box that the router was in use, yet I have an entire store of people to prove the router was not even on. The sim card for the router is in the router & has not been removed. I spoke to a lady at the Vodacom store & she has tried to help me but unfortunately she was told by the back office supervisor that I was given the data report & that's it. So even though there is clearly a technical problem somewhere, I am forced to accept this pathetic reason from Vodacom about what happened to my data & I am being falsely accused by them for usage that is not mine even after showing proof to them. Vodacom customer care blocked me from calling them as I called them too many times, so I can't even get assistance anymore. Yet when the month end comes they will be taking their money while we continue to sit without data. 2 weeks of getting messed around. I'm done I want to cancel my contract with them & never deal with them ever again.