Pathetic service from Vodacom

So we were extremely excited when they started trenching in our area about a year ago & couldn't wait to finally have Fibre in our home. During the trenching process, some representatives of Vodacom patrolled our neighbourhood & I was all too keen on signing up as I've heard nothing but great things from my acquaintances who also had Vodacom Fibre in their homes. So I received my router in Mid July 2020 but was assured that I'd only start paying for the service once the Fibre went live. Finally!!! End of February 2021 we were notified that we'd go live & I called Vodacom to arrange installation of our router. 1st of March came & we were ecstatic to finally be connected to Fibre. THEN, the end of March I realized that an amount of R4849.98 was deducted from my account & it was for Vodacom. Shocked to my core, I first had to confirm which package I signed up for as I was under the impression that I was supposed to be paying R599 per month. I logged the 1st Service Request on the 6th April 2021 & was assured that the billing issue will be investigated & corrected. To my horror, the end of April another amount of R5448.98 was deducted by Vodacom. Again I logged a call to have the matter resolved & at that stage it was confirmed that the incorrect billing stemmed from me being charged from the end of July 2020 to date. So at this point I'm relieved because the issue is known & all that needs to happen is for Vodacom to confirm that our area only went live in March & that my installation was in fact only done at the end of Feb 2021. But no, the end of May the issue was still there. End of June... Still. So my service was suspended the beginning of June because my account is in arrears. I kept calling the billing department so that they can confirm the amount to be paid so that my service can be reconnected. That was more than a month ago. Still, no Fibre at home & NO ONE in their billing department can tell me when this issue will be resolved. ALL I WANT IS FIBRE IN MY HOME & TO PAY WHAT I OWE!!!!! Is there absolutely ANYONE in Vodacom who can make this call & sort this matter for me??? What makes matters worse is that I have NEVER received a phonecall to keep me updated. Each time I had to call in to check on the progress. Mind you, I never called everyday, I gave it at least a week & sometimes went as long as a month before making another call, during which time not a single person would call me to let me know what was happening.

If my matter is not resolved then please allow me to CANCEL my Fibre subscription with IMMEDIATE effect so that I can call on the services of another provider who will care more about what I am in such dire need for.