Pathetic service from Vodacom

I have a Vodacom client for years and the service received is pathetic to say the least. I bought 2 x iPhone 11 on 25 November 2022 at an istore and immediately went to Vodacom East gate to take out insurance for both phones. Now one of the phones is damaged and when I try to claim I am advised that the number I use on the devices is insured, however the actual devices are not insured. I spent half of the day yesterday on the phone with Vodacom trying to understand how this happened and to date I have still not been assisted. I called *** option 1 and 2. Option 1 I was told that the insured devices are a Samsung A 32 ( which I have been using for over 2 years and is insured with another company) and a Vodafone ( which I took our from Vodacom over 10 years ago) which I don’t understand why I would only choose to insure those now and insure them for such a high value. The insurance which I took out for the 1st time in November 2022 was specifically for the 2 iPhones. I tried explaining that to the consultants over and over and I am not winning. Instead I was transferred to one consultant to the other and another consultant on option 2 did a security check then put me on hold for half an hour thereafter hung up on me. I called again and spoke to Constance who advised that she has updated the insured device on the one contract and refer me to the upgrades department for the other department. I today called the contract department and was referred back to Insurance department. This is the worst service I have ever received from any financial institution. I requested the email address and contact number for your complains department from Constance ( which she promised to send) and I have not received till now. I need this matter attended to urgently and details feedback provided outlining everything in detail.