GM
Grace M

1 reviews | Active since Jul 2017

08 Jul 2017, 07:35

Pathetic Service from Vodacom

<p>I called Vodacom about three weeks back to open a ***** case. Someone opened a contract using my profile , I was told to send an e- mail to ********** with an affidavit and a copy of my ID. I called Vodocom again on the 30th of June 2017 to follow up with the case , were I was given the run around by their call centre people. I eventually was told that the person investigating my matter will call me back. A week later still no call and instead I woke this morning to an sms notifying me that Vodacom had taken more of my money. Vodacom doesn't care about victims of crime, they only care about taking their money ,it's disappointing </p>

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2017, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jul 2017, 12:57
Official

Good day,

As per our e-mail communication, feedback has been provided Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM