IC
Ivan C

1 reviews | Active since Jun 2023

27 Jun 2023, 16:37

Pathetic service from Vodacom

Having properties in Humewood and Humerail area and depending on the Vodacom/Metrofibre fibre connections is an absolute nightmare. Even worse is when you experience no or intermittent service and having to call call centres is extremely frustrating. Pathetic service is all I can say and I will definitily not recommend these service providers in my area as all it is is a major inconvenience. Worse of it all is when you threaten to take your business away and they dont even have the decency to make contact.

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2023, 08:10
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team