Pathetic service from Vodacom!!!

<p>I upgraded in January aswell as did a transfer in ownership. On my contract that I signed at Vodacom it stated that I will have to pay one months penality for upgrading to soon. 4 months later and I am still paying penalties. I have been trying to rectify this situation for the past month, having to make call after call to vodacom the one person more useless than the next. Nobody can help me. By the third call that I made to vodacom the guy tells me o wait but you were never upgraded and your contract expires tomorrow. (Do you hear how absurd the situation is? I have been paying penalties for upgrading to soon but on their system I actually haven't upgraded?????). So I called again for the 4th time the past sunday and got somebody that helped me a bit more, again only just submitting a query. Today I received a sms (always just a sms never able to talk to anyone) saying that only May months extra costs will be refunded not any of the previous months. How does it work that you get quoted one thing and then more money is taken by debit order (which I don't have control over). That is called *****ing!!!! The call centre and store gave me pathetic service. And it is like one's hands is completely tied unable to get answers or have any control! </p>