Pathetic Service from Vodacom

Be very cautious when taking out a contract with Vodacom and dont fall for the 14 day hassle-free period. <br> <br> I cancelled and returned a phone to Vodacom around 24 February 2015.<br> This was within the 14 day no-hassle period. I've had nothing but hassles with Vodacom since then.<br> <br> Its almost 10 weeks and Vodacom has NOT yet refunded/credited all the money they have debited.<br> The amount they need to credit/refund me is about +-R1400. Today, they debited my account again for +-R1500. I have no idea what this ridiculous amount is for. So thats a total of almost R3000 which Vodacom owes to me.<br> <br> I tried speaking to different agents at different departments, from Online Sales to After Sales to Accounts. <br> I even spoke to the team supervisors but nobody was competent enough to resolve these issues which I'm having with Vodacom. Till now, the accounts department says they did not recieve any request to refund me.<br> <br> I wish this can be escalated to someone competent, as the team supervisors who promise to escalate it and call me back, never called me back and never gave me feedback as to when I would be refunded.<br> <br> I'm on holding on for Accounts for about 30 minutes and nobody answers the damn phone.