Pathetic Service From Vodacom

<p><br />I cancelled one of my contracts with Vodacom in February 2017 as it was expiring in March 2017, and the consultant confirmed that the contract will be cancelled and that the number will be on prepaid as per my request. Guess what the contract hasn’t been cancelled and is still active, and to make matters worse Vodacom allowed an upgrade to be done on m y account without my consent or knowledge. Someone **********ly upgraded my account which I only noticed this on the 11th of April 2017 when I phoned Vodacom to confirm if the contact was cancelled as requested. When I requested the consultant to confirm why wasn’t I notified of the upgrade and if I was sure that I want to continue with the upgrade she informed me because the upgrade was done in the store. Firstly if Vodacom have done their checks properly they would have established that the person doing the upgrade wasn’t me as the ID supp**** was ********** (the photo on the ID is not me) as well as the signature on the contract is also not mine. Vodacom has all our details and previous contracts on their system and you would think that they have thought of checking with your previous documentation if this is indeed the correct customer. The ID copy isn’t even clear, so how can Vodacom accept this. I have even requested a clear copy of the ID from Vodacom Somerset Mall where the ********** upgrade was done, and I am still awaiting feedback from them. I also don’t even stay in Somerset, I live in Gauteng and I was on a fishing competition the weekend of the 8th of April 2017 when the upgrade was done at Vodacom 4U in Somerset Mall. After establishing this I had to do everything from my side for Vodacom to sort out the issue which is still not sorted out after I submitted all the required documentation to Vodacom, twice already first on the 18th of April 2017 and then again on the 20th of April 2017. Yet nothing has been done and I as the consumer have to phone Vodacom every time to find out what is going on. Every time I phone and supply Vodacom with their reference: EC-0CL9-2IFT1X number they inform me that they are unable to trace any record of this….. And then they tell you, you need to submit the document to a new department because Forensic or Legal and Documents have done nothing even though I submitted the documents to them. After numerous calls from my side, not even 1 call from Vodacom side after I spoken to Forensic again do I receive a sms “Good day. Vodacom Forensics confirmed upgrade *****. A request was sent to our accounts department to reverse the upgrade & to refund you, where applicable.” If you phone Accounts to query if the account was reversed and cancelled as per my initial request in February 2017 and then again on the 18th of April 2017 they know nothing and can’t even inform you if the account will be cleared and cancelled. Vodacom still havn’t even responded to my requests as per my email on the 18th and 20th of April 2017. Just shows you how involved and caring Vodacom is of their customers. I will never in my life do business with Vodacom again or promote Vodacom for anything or to my family members or friends as they don’t even respond to your requests. I can’t wait for the remainder of my other accounts to expiring so that I can cancell them and have nothing to do with Vodacom ever again. You are nothing to them as they only want your money and as soon as you need them to sort out issues, that they allowed to happen and did, they don’t care.</p>