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Tanya H

1 reviews | Active since Dec 2016

02 Apr 2019, 15:03

Pathetic service from Vodacom

Terrible service, vuma had come to install the fiber cable and yet the router hasn't being delivered and nor have they contacted me. Called in serval times they have given the same excuse that they have a backlog to finish first.... This is very bad service. But they very quick to call you when your account is not paid!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2019, 16:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TH
Tanya H's update03 Apr 2019, 12:30
Reviewer Update
Perfect, still not response or help from your customer service.
Vodacom
Vodacom's reply08 Apr 2019, 11:49
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team