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Neven N

1 reviews | Active since Jun 2012

11 Apr 2017, 13:18

PATHETIC SERVICE FROM VODACOM

<p>I AM WRITING TO YOU WITH GREAT DISSAPPOINTMENT ON THE 01 APRIL 2017 I CALLED IN TO REPORT THE I DID NOT RECEIVE MY PROMOTIONLA DATA OF 500MEG. THIS WAS ALAWAYS INCLUDED IN MY CONTRACT FOR THE PAST 4 YEARS NOW. ALL OF A SUDDEN IT HAS NOW STOPPED THE SAME THING HAPPENED LAST MONTH AND THEN IT WAS ISSUED TO ME. WHEN I LOGGED THE CALL THEY TOLD ME IT WOULD TAKE 3 DAYS IT IS NOW GONE 11 DAYS AND NO FEEDBACK. I WANT MY DATA AS I CANNOT USE MY PHONE. MY REFERENCE NUMBER IS ********** 09.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2017, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team