Pathetic service from Vodacom

And still no call since this response from the service provider Vodacom. So does not give me much confidence in this issue getting resolved. 5 days later :(

And still no call since this response from the service provider Vodacom. So does not give me much confidence in this issue getting resolved. 5 days later :(

********** am still waiting

So Vodacom does not read any correspondence that gets sent back to them. I have stated that the device is defective and is heating up causing it to overheat thus bending the metal housing. See the correspondence I have just had and yet still get the same response. We will not repair it as it is bent. Yes I know it is bent as it is defective and over heating. No wonder Vodacom is loosing customers. Also if they wanted to pull any data from the device they would not be able to as I reset the phone as advised by the consultant to factory settings before I handed it in. I would not expect service like this from Vodacom for a client (My wife) that has been with this service provider for nearly 20 years. I myself have been with Vodacom now for nearly 16 years. Brendan Attachments15:42 (0 minutes ago) to Brendan Kind regards Brendan ---------- Forwarded message --------- From: ********** ********** Date: Thu, 07 Mar 2019, 15:08 Subject: RE: EC-1RYV-2VHQOZ ( ********** 9) Re: FW: RE: Hellopeter complaint: ********** 9 To: Brendan Good day. Unfortunately your device its not going to be repaired in warranty, physical damage void the manufacture's warranty. Unit its bent you saw the pictures. Regards Thavho -----Original Message----- From: Brendan Sent: Thu Mar 7 14:13:11 GMT+0 ********** To: Vodacom Repairs Escalations Subject: Re: FW: EC-1RYV-2VHQOZ RE: Hellopeter complaint: ********** 9 Good day We have collected the device and started to use it again. After downloading 3 apps again onto the device it got so hot we could not hold it. This is not normal so clearly a problem is with the device. And I see another user on Hello Peter has the same problem. His device also bent from the heat. So this is not an isolated issue. Please advise how you are planning on rectifying this matter as this device is been paid for monthly and is no longer safe to use and it is a defect on the device side and not a user abuse issue. If it was bent by sitting on it the glass would of broken. If the frame heated up it would of separated from the glass as it has just done so. I am prepared to take it back to your canal walk store and we can run some downloads and use it like you would a normal phone and you can see for yourself just how it heats up. I have the exact same phone and I use mine all the time for work and conference calls so it works hard daily and never gets a fraction near the temperature my wife's phone gets. Kind regards Brendan On Thu, 07 Mar 2019, 14:01 ********** > wrote: Good day. Kindly see feedback from the store where the device was assessed. Regards -----Original Message----- From: Lucas Wolmarans (VD) Sent: Thu Mar 7 13:29:59 GMT+0 ********** To: Vodacom Repairs Escalations Cc: Berry, Verqulene, Vodacom South Africa Riaan van Wyk (VD) Subject: RE: EC-1RYV-2VHQOZ Hellopeter complaint: ********** 9 Hi Please fin attached picture of unit., client says battery is swollen, as you can see in pictures this is incorrect info supply by a 3rd party. Unit is bent, that's why LCD is damage ********** Regards, Lucas Wolmarans Technical Vodacom Repairs Tygervalley Landline: +27 21 ********** The future is exciting. Ready? P Please consider the environment before printing this email From: ********** ********** Sent: 07 March 2019 01:26 PM To: ********** Cc: ********** Subject: FW: EC-1RYV-2VHQOZ Hellopeter complaint: ********** 9 Good day. Kindly assist with the below query and provide feedback, the device was assessed at your store. Regards Thavho -----Original Message----- From: Berry, Verqulene, Vodacom South Africa Sent: Thu Mar 7 11:31:07 GMT+0 ********** To: Vodacom Repairs Escalations Subject: Hellopeter complaint: ********** 9 Good day Team Please assist with the below complaint received from customer. Customer is complaining on the hellopeter platform. Customer claims that the device is heating up and was still working. Customer name: Brendan Contact number: Email address: Job number: ********** 9 Id number: ********** ********** 0] Your assistance would be highly appreciated. Regards, ********** Verqulene Berry Consultant: Social Media Mobile: +27 82 ********** ********** 6th Floor Vodacom Techno Centre 082 Vodacom Alexandra Street, Bellville Cape Town 7530 www.vodacom.co.za Best Network for Smartphones