Pathetic service from Vodacom

As usual, no response from Vodacom unless you post a negative review on hello peter. I am still waiting for feedback on my last request. All I got was a response from Vodacom to say that an agent will be in contact with me, which they were. I then explained my issue and requested the matter be attended to and once again I have heard nothing. I have rep**** to the email address that the agent contacted me from but, as usual, no response. This is absolutely PATHETIC . I have been a customer for more than 20 years and the level of service is getting worse by the day. In honestly wonder if there is anyone at Vodacom that actually is concerned about customer service, or should I say the lack thereof.