PATHETIC SERVICE FROM VODACOM

Very bad service from the Upgrade Division!!!!! This is out of frustration I am reviewing this matter. On Saturday 17/11 I did an upgrade on-line on a number I had now for 19 years with Vodacom!! Message I could someone would call to confirm the order. So no-one called and I called the Upgrade department. First they could not find me on their system, but eventually on another system. Then, what I though, the order was confirmed. Online delivery next working day - nothing happened. On Friday morning (23/11) I phoned and spoke to a person called Aiden. I was informed my order was not confirmed and he would escalate it to the confirmation division and someone would call me back. No one called. So Monday 26/11 I called again. Again I was told they cannot assist and will escalate and someone would call me back. So another day went by. Today (Tuesday 27/11) I decided I will rather go to a Vodacom Shop to upgrade and phone the Upgrade department to cancel my order. What do they tell me, they cannot cancel my order it must again be escalated and someone will call me. This after I have been sitting and holding on for 35 minutes!!!!! Then I asked for the CEO's number but they don't have and dont give it to clients.

SO! No I will cancel all my contract with Vodacom and look for another service provider that want to provide service. DON'T UPGRADE ONLINE WITH VODACOM, THERE IS NO SERVICE!!!!!