Pathetic service from Vodacom

<p>I have 2 cellphone contracts with Vodacom and both are due for upgrades so i wanted to keep one contract and make the second one prepaid. I went to Vodacom in Vredendal to make my second number prepaid and they ended the incorrect number. Then i went to Vodacom in Key West shopping mall in Krugersdorp to do an upgrade and they told me i cannot do the upgrade due to the fact that Vodacom made my existing number prepaid in stead of the second contract and i have to wait 48 hours to upgrade. I then call the customer service and was cut of twice. Vodacom is absolute pathetic and because of their stupid fault i cannot upgrade and still do not have a new phone.</p> <p>Can someone from Vodacom please assist me.</p>