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Isaac H

1 reviews | Active since Oct 2018

05 Oct 2018, 12:16

Pathetic service from vodacom

The Vodacom call centre is absolutely useless , I have been trying to get a migration request and bill corrected since the 17/09/2018, I have called the call center on numerous occasions and been on the line with them for almost an hour at a time but to date have not received any feedback. I have been without WiFi for 3 weeks and I am getting double charged for months.

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Replies (3)
Vodacom
Vodacom's reply05 Oct 2018, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

IH
Isaac H's update11 Oct 2018, 18:45
Reviewer Update
Received a few calls from Vodacom now but still not sorted. Almost one month later and they can’t even give me an estimate of when I’ll have WiFi again but they’re still happy to charge me every month. Charge me almost double every month!
IH
Isaac H's update16 Oct 2018, 15:58
Reviewer Update
Received another call last week saying that the matter will be resolved as soon as possible and I’m still waiting. Wrong quote sent to me for the third time. The call Centre says that they sent me a sms today. I asked the consultant to confirm which number it was sent to when he looked he sees that there’s no number on the system!! Pathetic! Vodacom has now overcharged me for four months and I’m sure they’ll do the same this month and yet I still don’t have connection which means that I am losing the benefit of other products that I pay for as well. I haven’t even received a call to confirm a date of installation. Can someone from Vodacom please give me a date of installation? If that can’t be done then cancel my contract so that I can get service from another company!