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Stacey N

1 reviews | Active since Sept 2018

19 Sept 2018, 08:30

Pathetic Service from Vodacom

Well isn't it a good morning, well actually no it aint, you know why?

Because my phone is still locked after numerous phone calls and messages, telling me that you don't know why it is locked because my account is paid in full via debit order every month, which for a fact I pay R1700, for a service I am not receiving. Have you guys ever heard of the consumer protection act!

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2018, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team