Pathetic Service from Vodacom

I had a contract with vodacom, fell into some difficulties and arranged with the to pay the whole outstanding amount, whereafter the indicated that a soon as the account has been paid, they will transfer the contract to prepaid. Now 3 weeks after the contract was paid in full, I contacted vodacom to ask when will my number be reactivated a transferred to prepaid they indicated that my number has been deleted ... they lady at legal was so rude she told me that I should have paid my account and not let it defaulted. As if nobody goes through hard times. I had this number for almost 20 years, but she is not willing to help me!! Pathetic, I am going to switch all my prepaid numbers for vodacom as well as my wifi to another company, I will never support vodacom again.