RW
Rebecca W

1 reviews | Active since Jul 2018

12 Jul 2018, 12:17

Pathetic service from VODACOM

Completely disappointing, we have been with vodacom for 22 years, but the last 4 months have made me question my choice in vodacom. We have received no notifications from them concerning our accounts, various instructions have been given for changes, which have NEVER been put in place. For our account to be suspended every month due to lack of information. I know have to drive to vodacom stores to pay my account because call centers cannot help me. This is truly and inconvenience and i CANNOT run my business with a provider that doesn't provide their business clients with integrity. I no longer will be doing business with Vodacom. Loosing a business client who has been loyal for 22 years is a huge loss to you!!

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2018, 12:32
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

RW
Rebecca W's update12 Jul 2018, 14:35
Reviewer Update
This is a good way to try and hide that VODACOM NEVER GETS BACK TO YOU!! Well done