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Michael W

1 reviews | Active since Aug 2016

08 May 2018, 08:34

Pathetic service from Vodacom

I have a business that have several contracts with Vodacom. I have submitted documents for a new contract on 18 April. Since then I have sent several emails, called several times and even spoke to a manager whom every time promises to give me feedback. Even though I spent all of this time, the last time they ever rep**** was the 24th of April. This is pathetic vodacom! Get your act together. Don't you want to sell new contracts??

0
Replies (5)
Vodacom
Vodacom's reply08 May 2018, 08:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

MW
Michael W's update08 May 2018, 12:57
Reviewer Update
Are you going to contact me today, or am I going to wait another 2 weeks?
Vodacom
Vodacom's reply09 May 2018, 11:12
Official

Good Day Michael

Kindly note that the above query has been reviewed and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

MW
Michael W's update16 May 2018, 16:43
Reviewer Update
Sad to say this about Vodacom. But after more than 4 weeks this issue has still not been resolved. I have ordered a new contract for my business and still have not received the phone.
MW
Michael W's update18 May 2018, 09:38
Reviewer Update
Congratulations Vodacom. You have officially taken a month now, and still have not resolved this issue. I represent 3 enities, with 3 vodacom red contracts, 2 data contracts and several prepaid lines. Please don't be alarmed when I move them all away from you.