pathetic service from vodacom

pathetic service. I have 2 Vodacom account numbers under my name, and one of the accounts was due for upgrade on 14 April I tried to upgrade online but the past two weeks have been a total nightmare. the Monday the 16 th a lady phoned me and confirmed all my details along with the cellphone number that needed to upgrade, she said that my I'd nr is not displayed there, but went through the whole upgrade process. between the 16 and 24th I've received about 3 calls and numerous conversation on facebook, the delivery still didn't take place, today, 24 April she phoned me again and said that on that phone number there is a space for my of number and some idiot wrote my other account number there instead of my id nr. conveniently no body(5 phone calls to Vodacom and visit to a chatz cellular) can change this how pathetic is this now I have to waste petrol and Airtime to sort out Vodacoms mess because nobody wants to assist a long standing customer and apparently someone didnt do their job if they write account nrs where I'd nrs should be. I just need my I'd nr to be updated so I can do the upgrade ( which I was already conveniently billed for by Vodacom) I need this matter resolved and the delivery done by Thursday afternoon at 4 !you have wasted enough of my time and money.!!!! I'm sick of Vodacom. they think they can do what they want!!!