Pathetic Service From Vodacom

On the 05/03/2018 i had upgraded my contract with Vodacom for an Iphone 6. On the 19/03/2018 my iPhone 6 was ****** and i had visited the Vodacom to blacklist my device on the 20/03/2018 in order to claim from my insurance. All documents was submitted to Nirvana Singh who promptly assisted me by forwarding my request to ********** and requested for the ITC number which was a requirement from my insurance. The imei wasn't reflecting on my account (C3D) so i was advised to wait for the 01/04/2018 for the handset imei to reflect. On the 01/04/2018 I had visited the vodacom branch again and i had to restart the whole process , a new blacklisting form was sent on the 01/04/2018 & when the status was checked, closing date to issue the ITC number was the 05/04/2018 (today). Today the ITC number still hasn't been issued. I had my cell number ********** number in the Iphone 6 from the 17th till the 19th but Trade Partners as well cannot pick up the imei number & could not blacklist it as advised by Nirvana.

I am now forced to withhold payments for ALL my lines until this is resolved as i have been waiting since the 19/03/2018 which is outrageously ridiculous as i cannot put in a claim with my insurance & it is unfair for a loyal customer to pay for a line including device that i don't have due to vodacom incompetency .