1 reviews | Active since Dec 2017
Pathetic Service from Vodacom
I app**** for Vodacom Fibre for my homenearly four weeks ago as there was already Vodacom Fibre infrastructure in my complex. The vetting etc was completed quickly and I signed a Fibre contract with Vodacom as they were offering Fibre in the complex. After not hearing from Vodacom for 2 weeks I followed up and was then told that the hold up was because there was no Fibre in my area. Someone in Vodacom obviously did not know what they were talking about as my neighbour had Vodacom Fibre. It took a few days for Vodacom to confirm that there was a misunderstanding and the issue will get sorted out. I heard nothing from Vodacom for another week sand then I followed up and was then told I had to sign a new contract as they had incorrectly recorded the previous contract. This was donme and amazingly the instalation was arranged within a week. However on the day of the instalation which was meant to be at 1 I receive a call from the installers at 1.40 that they cannot make it and I have reschedule. I took leave from work to be at home and now I have to reschedule. What do I now do???????????????????????????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
