EN
Edwin N

1 reviews | Active since Feb 2017

08 Feb 2017, 09:12

Pathetic Service from VODACOM

<p>Vodacom phoned me a week ago a sold me a modem device with a data package. I get 2 sms's on the 6 Feb 2017 telling my that the order is been processed. I called the aftersales Vodacom line on the 8 Feb 2017 and spoke to Nunu, who rudely couldnt help me and insisted I answered incorrectly secirty questions then cut the call on me, then i called back and spoke to Daphne who gave me tracking number for the courier , and she said I must call them to make arrangements,. I called the courier, who does not have any trace of the tracking number, phoned vodacom again and spoke to Patricia who told me that my order is still with vodacom confirmation and they still needs to call me to confirm details before it is released. There is so many conflicting stories, almost feel like a ***** ****. I am really looking forward in chaning my network provider soon. The service of Vodacom is been dropping.</p> <p> </p> <p>Edwin</p>

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Replies (2)
Vodacom
Vodacom's reply08 Feb 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 10:30
Official

Dear Mrs Naicker,

I hope you are happy with your device.

Regards,

Cassandra