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KH
Kyle H

1 reviews | Active since Oct 2012

17 Oct 2017, 11:48

Pathetic Service from Vodacom

The experience with migrating my fibre service provider from Evotel to Vodacom has been nothing short of shocking. Vodacom has contacted me several times to arrange an installation date and every single time, the technicians do not show up. This is a complete waste of my time.

This is the list of people who are supposed to dealing with this issue, but have done zero to help:

Mahlangu, Gosiame, Vodacom South Africa (External) ********** Sivasathan, Davenisha, Vodacom South Africa (External) ********** Migration ********** Masinda, Gareth Kabelo, Vodacom South Africa (External) **********

0
Replies (4)
Vodacom
Vodacom's reply17 Oct 2017, 12:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

KH
Kyle H's update18 Oct 2017, 12:54
Reviewer Update
Thanks for the generic automated response. As if you're trying to prove my point about your useless customer service.
Vodacom
Vodacom's reply04 Nov 2017, 12:42
Official

Good day Kyle,

This query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

KH
Kyle H's update04 Nov 2017, 13:47
Reviewer Update
Hello Lucian, I don’t know where you’re getting your info from, but this query has not been resolved. I haven’t received any word from vodacom since my original post on 17 October. All my emails have been ignored as well. If I had to stop paying my cellphone bill, I would imagine everyone and their mothers from vodacom would contact me. Not that you or anyone at vodacom cares, but at the end of my contract, I will be taking my business elsewhere, I’ve had just about enough of your constant lack of service, dropped calls and dim witted staff. My rating will remain “**** poor service” #VodacomMustFall