pathetic service from vodacom

<p>i am wring this for the 2nd time to regarding vodacom. sep 2016 someone used my details to open a contract and i have contacted vodacom about this that i do not knw anything about contract. i am not a vodacom subscriber at all. i have sent vodacom email with affidevitt and certified ID copy, but still to date vodacom is debting my account a huge amount. This thing of reversing transection really rate me bad on my credit profile. Each time i call vodacom, i spent almost an 1hour before i can speak to consultant, pathetic service indeed. Everytime i call them, they log a new query and close prvs one without any notification or advising me. i want my name removed from this contract that they say i took since i hav no knowladge of.</p>