PATHETIC SERVICE FROM VODACOM

I have had the worst experience with Vodacom. I had a contract with them in December 2024. I instantly wanted to cancel it and did within a week ( i was unable to cancel it sooner due to constraints such as public holidays). I went in store, cancelled my contract, paid the settlement figure i was given and made sure to ask if anything else was due to which i was told no. Now nine months later, I am receiving an email saying there is an amount i owe and i am being handed over to their lawyers? i have tried calling and emailing countless times with no help. They deduced it was a communication error and thats why i was not aware of a "last premium" owing on my account. I dont understand because they had my debit order details? I have been going in circles trying to get someone to hear me and assist me. My last communication was last week with someone from the collections department who did not provide any help and told me the manager would call me back in an hour. I am still waiting for that call. This is completely frustrating. My credit is being affected because of their poor systems and communication channels. I would never use them again. THE AGENTS ARE SO UNHELPFUL, I HAVE JUST CALLED AGAIN AND NOTHING WAS CONCLUDED. I WAS TOLD A MANAGER WILL CALL ME AGAIN. NOW I SIT AND WAIT :)