Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

13 Nov 2016, 15:00

Pathetic service from vodacom

<p>Have lost my phone on thursday, still struggling to get a simple sim swap done. Everyday there is new excuses and every other person you contact have a different reason.</p> <p> </p> <p>There is no way to contact the same person again or get employee details, so you can't follow up just start at square one every time you dial customer care.</p> <p> </p> <p>This is unexceptable from a company this size. </p>

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update14 Nov 2016, 19:26
Reviewer Update

Got quick feedback still no service.

Don't you think if multiple simswaps with multiple sim cards is done the problem is someware else, not according to vodacom.

They cant even divert or put a voicemail on. now this is ****ing unacceptable!

Is there anyone out there that can give the right people the right training or resolve this.

Please HELP! just get my number working at ANY NETWORK!. It is just not acceptable if this line only generates way more than R1000 monthly for vodacom.