LM
Lebohang M

1 reviews | Active since Aug 2016

13 Nov 2016, 07:36

PATHETIC SERVICE FROM VODACOM!!!

<p>Vodacom is the mos pathetic service provider I have ever come accross! They have been dealing with my query since LAST WEEK and still nothing has happened! Vodacom *****ed me my airtime last week, when I bought data, the confirmation sms went through but MY data DID NOT! So the sms and MY AIRTIME went through BUT NOT DATA! I am a fulltime student at Wits, i needed that data desperately for my exam research! This was a major inconveneince to me! But instead of getting helped my Vodacom consultants all I get is rude and pathetic service of having to REPEAT my story all the ****** time! Technicians called me yesterday telling me that they will compensate my data YESTERDAY! It has been 24hours AND I STILL DONT HAVE THE DATA THAT VODACOM STOLE FROM ME! I called the called cebtre this morning only to get a MOODY SIBUSISO who is trying to tell me that I AM LYING ABOUT THE DATA EVEN THOUGH HE HAS THE PC IN FRONT OF HIM TO CHEC**** I am very angry and sick of this service and empty promises, I am porting to another service provider FIRST THING TOMORROW MORNING!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team