Pathetic Service From Vodacom!!!!!!!!

<p> So i get a call from vodacom 4 days ago, they tell me that according to their systems i am exceeding my data and minutes every month so they would like to offer a solution that fits my needs, i get told they will migrate me from my current ( Smart S pacage that costs me R649.00 ) a month to the Smart XL pacage for an extra R200.00 a month and it will cost me a total of R849.00 a month and nothing more so i agree and go ahead. today is the first i look at my vodacom account and my current balance is R1533.96 WHAT THE ****!!!!!!!! i have called vodacom and gety told no no the pacage alone is R809.00 then i have to pay R469.00 or something for my phone and the rest is value added services which adds up to R1533.96 aa month for my contract and they put the phone down. THAT IS NOT WHAT I WAS TOLD OR AGREED TO!!!!!!!!! I have called 4 ****ING times today a total of 3 hours of my day waised and still got no answeres or resolution..... either the phone gets put down on me or i get transfered to someone else that has no ****ing idea what they are doing! or i get told that i must pay that ammount and going forware from next month i will starty paying R649.00 monthly. i WILL NOT pay for something that i never agreed to so either you casll me back telling me that you can fix this now or i will move over to another service provider by the end of this week and you will not get a cent from me. Also i will continue to run your name into the ground as this is utter and total bull****!!!!!!!!!!</p>