Pathetic service from Vodacom

<p>My vodacom contract was coming to an end August so I called them to make sure that they would cancel it at the end of the month, I would go on to pay as you go and that I did not have to send them anything in writing etc. Spoke to consultant was told everything was logged onto the system and at the end of the month it would be cancelled with no hassle and that my account would not be debited again. They then debit my account! I call them again to tell them that I had called in before and that they had cancelled the contact and now my account has been debited, the consultant could not see anything done on their system and advised she was now doing the cancellation for me. So after another painful 20 minutes on the phone with her I was told it had now definitely been cancelled and that I would be refunded for the amount debited from my account within 48 hours. After another week of waiting...nothing! So I called AGAIN, holding on for 20 minutes until someone eventually answered the call. I explained the whole story again to be told, they have credited the money into my vodacome account. This is NOT what the previous person had explained to me and I want the money back into my bank account. I was told she then needs to send a request to another department because only they can make the change over from my vodacom account to my bank account. So after giving all my information again it was sent and I would receive my money. Today I receive an sms stating my query has been closed off (still no money received into my account). I call again and get put through to the subscribers collections Department, the lady explains to me that I need to speak to the cancellations Department, I explained I have just spoken to them 3 times before, she puts me through. After holding for ages the call gets dropped. So after calling so many times, with lots of reference numbers I still have not been assisted. I have never ever had such bad service in all my life!</p>