pathetic service from vodacom

<p>on the 03/08/2016, vodacom contact centre was called to advise on the upgrade date for my contract which is currently in its 20th month(previous to this contracts could be early upgraded in the 20th month) the contact centre agent confirmed that i will be able to upgrade my contract today. at 15:15 i arrived at Vodacom shop in pavilion, the consultant in question seemed uninterested in my business and proceeded to say that the contract cannot be upgraded when i was explicitly told that it possible to upgrade today by the vodacom contact centre. furthermore i was told to come back tomorrow to process paperwork, being aprofessional person, this treatment cannot be accepted as we are paying customers of vodacom.</p>