Pathetic Service from Vodacom

After numerous phone calls my daughter still doesn't have her Iphone 5 S. Bought a new Iphone 5S on 3 February 2015. Something was wrong with the phone, gave is back and told me they have a new refurbished phone for us - and this after she had it for 3 weeks!!!! I told them we don't want a refurbished Iphone we want a sealed phone in a box. paid a hell of a lot of money for it!!! This is now almost 4 week since we took the phone back and my daughter is still without a phone. They have our money and we have nothing. Telling me there are standard procedures!! I want my money back, and then I will drive to the nearest Apple store, 200 km away and buy a new Iphone. I have a lot of faith in Apple products but none in Vodacom Service.....Our business just moved all our contracts from Nashua Mobile to Vodacom in January 2015...<br>