JR
Judy R
1 reviews | Active since Mar 2024
15 Aug 2024, 12:35
Pathetic service from Vodacom
I have reported Vodacom on Hello Peter over 3 weeks ago and I have received only 1 call regarding correcting the billing. I have been charged incorrectly for 2 devices I do not have in my possession. The branch has just stated that this is a technical issue and they are awaiting feedback from IT.To date I have had no response in writing to advise the outcome of the issue
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Vodacom's replyOfficial
15 Aug 2024, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Aug 2024, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team