1 reviews | Active since Feb 2015
Pathetic Service from Vodabucks Online Shop
I have wasted 1 week ,and more that an hour today trying to get some answers from the Vodabucks Online Shop, where I placed an order on Black Friday via my cellphone App. For a week now no one at Vodacom can give me answers on where my order is or how long it will take to get to me. What a rip-off to make a purchase at the Vodabucks Online shop!
This morning after calling 8 times in between being transferred and cut off, I was referred to RAM couriers who told me the tracking numbers that 2 agents from Vodacom gave me were incorrect. I spoke to both Tshstawai and Wendy at the Vodabucks shop who I know realised wasted my time giving me incorrect info. It is so frustrating that I have paid Vodacom for a product I have not received, and after calling 8 times today I am no closer to resolving this issue.
The service is pathetic and the Call Centre agents are rude and unhelpful... If no one can give me the product I paid for then kindly give me back my money !!!!
Again, I have had no choice but to contact the "useless" Call Centre to find out where my order is, and again they cut me off 3 times. I have even tried to get assistance from the Vodacom Online Chat call Centre , I spoke to Tintswalo who told me to contact another courier called Digital Planet as she couldn't assist. She then ended the chat before I could save the contact number and email address. Seems like she had no qualms about ending the chat and leaving the query unresolved.
This bad service has now convinced me that I should take my 4 cellphone contracts to another Service Provider as soon as they expire next year... !!
Dissatisfied Customer
Nirusha Singh
Again, I have had no choice but to contact the "useless" Call Centre to find out where my order is, and again they cut me off 3 times. I have even tried to get assistance from the Vodacom Online Chat call Centre , I spoke to Tintswalo who told me to contact another courier called Digital Planet as she couldn't assist. She then ended the chat before I could save the contact number and email address. Seems like she had no qualms about ending the chat and leaving the query unresolved.
This bad service has now convinced me that I should take my 4 cellphone contracts to another Service Provider as soon as they expire next year... !!
Dissatisfied Customer
Nirusha Singh