NN
Neven N
1 reviews | Active since Jun 2012
05 May 2022, 20:56
Pathetic service from Vidacom customer care
Good day
On the 26 March I called in to cancel my Amazon Prime subscription the lady who assisted me sent me an sms on the same day confirming it was cancelled. In April I received my statement only to be shocked to see I have being billed again for Amazon subscription which was cancelled the month before.On the 19 April I called and spoke to a lady Berlin.She said she was going to listen to the voice recording on the 26 March and get back to me within 24hours it has now gone weeks and no one has called me back.I want my account to be credited for the 2 month subscription.Someone better call me back a.s.a.p
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 May 2022, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2022, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NN
Neven N's updateReviewer Update
13 May 2022, 05:51Good day
I have just been billed and there is no credit on my account
I have just been billed and there is no credit on my account
NN
Neven N's update13 May 2022, 05:51
Reviewer Update
Good day
I have just been billed and there is no credit on my account
I have just been billed and there is no credit on my account