Pathetic Service from Upgrade Department

<p>I have been a loyal customer of Vodacom for the past 14 years. This month is my next upgrade so I happily called ********** . I spoke to a S. Bogotsu who sounded like a trainee on the 5th January who kept me on the phone for well over an hour prayfully that was a free call. she assured me the Upgrade was done. A week later after hearing that the upgrade was not done Bongani Nhlapo proceeded to do the upgrade but never confirmed the upgrade. I called in again Yesterday and Spoke to Tsholofelo Shuping (Team Leader) who does not know how to make complete sentences. I advised due to the condition of my current phone(which is not even the contracted phone) I am in desperate need of the new Phone also due to it being Vodacom's mess up I need the phone the next day. He assured me he would call me back between 2pm and 3pm. I am still awaiting a call back.......</p> <p> </p> <p>I am currently on the phone with Andries Mo***eng and he has just told me that my phone was only dispatched this morning to RAM and I which means maybe Monday. This is incorrect due to Ram only receiving the PHONE today on Monday they will call to confirm when they could possibly deliver. Yet again promises that will never plan out.</p> <p> </p> <p>honestly the Service at Vodacom is TERRIBLE. how long does it take to do an Upgrade??????????? I would have gone to a Vodacom shop however I stupidly thought that calling them wold be better and less hassle.......... WHY ON EARTH WOULD I WANT TO DEAL WITH VODACOM AGAIN.</p> <p> </p> <p>OVER PROMISE AND NEVER DELIVER SHOULD BE VODACOM’S NEW CATCH PHRASE</p>