Pathetic Service From Upgrade Department

<p>On the 28th of February 2017, I call the call centre to get more details an upgrade on my phone as I was experiencing difficulities online. The call centre agent was very helpful, but I was totally misinformed with various aspects of my upgrade. </p> <p> </p> <p>I have complaint numerous times to the department but nothing ever get's resolved and goes on like nothing wrong was on there side.</p> <p> </p> <p>Why can't Vodacom just accept responsibility for the incorrect information provided and make an apology instead of letting the customer running around.</p> <p> </p> <p>I have never had issues with Vodacom in the past but over the last year the issues have been endless, the level of service is dropping and I wish there was some why that they could rectify this.</p>